Epiroc IT is currently hiring an IT Network Support Specialist with a "can-do" attitude to join our result driven Epiroc IT team.
Hands-on experience is a must, taking ownership comes to you naturally. You are responsible for regional and local IT Network Infrastructure services operation and delivery.
IT Network Infrastructure portfolio: WAN and Internet connectivity, Perimeter protection (Next generation Firewall platform), Application oriented Networks, Web browsing protection, VPN and Secure Authentication, DDI management, DNS, LAN and WLAN. Automation and Monitoring of the Network comes natural securing Business needs.
We are searching for an IT Network Support Specialist to boost up Epiroc IT Network Infrastructure operation and delivery team on regional and on local level. We will select the best candidate, defining the work-package out of the services listed above to create great match with selected candidate profile.
·Responsible for regional and local coordination of WAN circuits, Internet links, LAN and WLAN services delivery and support
·Create and maintain detailed documentation including WAN, LAN, WLAN diagrams; keeping Network CMDB and Management tools up-to-date
·Support the deployment of new services locally and regionally through structured support, development and change management processes in alignment with industry best practices such as PMI and ITIL
·Data Security is always on your mind
·Working closely with other service teams/ business locations to consider customer needs and how can best meet these
·Monitor KPIs for Network Infrastructure Operations and strive for their fulfillment at the regional and local level
·Manage data network related relationship with vendors (i.e. AT&T, Orange, etc.) contracted to provide project delivery and execution on the regional level
·Comfortable delivering critical infrastructure in line with the availability/ up time requirements and should be readily able to communicate with customer and peer organizations regarding project delivery needs
·Ensure standards implementation and enforcement, change management process, project engineering
·Focus on project delivery of solutions and network infrastructure that facilitates excellent performance management, service level management and capacity planning
·Performs other related duties as assigned by management
·Continuous focus on customer satisfaction, compliance and standards
·Work on IT projects
·Working with a multinational organization (in virtual teams)
·Experience with client computing (end users) support
·Understanding of IT technical components and processes
·Well organized and able to operate independently in line with guidelines
·Experience with WAN, LAN, WLAN troubleshooting, delivery and support tasks
·Experience with Network management and monitoring tools
·Data security awareness
·Experience with CISCO hardware and other major network brands.
·Good verbal and written communication skills in English
·Passionate about your field of expertise and your customers
·Experience in scripting preferably Python; eager to work with tools like Ansible, Puppet, YAML or others is an advantage
·Proven knowledge equivalent to level CCNA - Routing & Switching, Wireless is must
·Knowledge of Microsoft Windows platforms family
·Knowledge of Microsoft O365 product family
·Knowledge in VOIP/IPT technologies a plus.
·Minimum 5 years of experience in Network platforms operation and delivery
·University degree in relevant fields or similar competence developed through working experience
The job requires a lot of collaboration both internally and externally, so good interpersonal and communication skills are a prerequisite to be successful in the role. Ability to work in a multicultural global team belongs to daily routine of this job.
A proactive self-driven personality is required, with a capacity to deliver in line with expectations and objectives.
You are organized, service oriented and adaptable to change. You should also have analytical and administrations skills as they are vital for this role.
You must be able to travel international ~ 10 days/year.